Returning The Durand

If you need to return The DurandTM for any reason — damaged, defective or unsatisfied — please fill out the form below and give us as much detail as you can. We will look into your issue and follow up with instructions as soon as possible. Please also be sure to consult our terms and conditions if you have any questions regarding our return policy.

For Domestic Shipping within the continental United States, UPS recommends ordering by December 12th with ground delivery and by December 19th with UPS 2nd Day Shipping for arrival by December 24th. Packages with certain origins and destinations may experience delays in transit and service modification during the holiday season.
UPS and USPS advise possible service delays due to COVID-19 related issues for USA/Domestic deliveries.
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