Shipping Information
We take exceptional care with every Durand® order, from preparation through delivery. Please review the information below for details.
U.S. Shipping
Every Durand® order includes complimentary standard shipping within the continental United States. Should you require faster delivery, expedited options are available at checkout.
We take great care to ensure a smooth and timely delivery experience. While delivery times are estimated, occasional carrier, weather, or holiday delays may occur.
Order Processing
Orders received by 12:00 p.m. ET, Monday–Thursday, with Standard, Second Day, or Priority Express shipping are processed and shipped within 48 hours.
Delivery to P.O. Boxes / Mailboxes
Orders addressed to a P.O. Box or other mailbox location must be shipped via USPS. Please select an available USPS service at checkout.
International Shipping
The Durand® ships to many destinations worldwide. Available shipping methods and charges are displayed at checkout.
We are unable to ship to certain countries. If your country is not available at checkout, we are unfortunately unable to ship to that destination.
Duties & Taxes
For a seamless international delivery experience, applicable duties and taxes are collected at checkout whenever possible, so there are generally no additional charges due upon arrival. Any charges not collected at checkout remain the responsibility of the recipient.
Delivery & Tracking
Once your Durand® is on its way, you will receive tracking details by email. While we strive for a seamless delivery experience, timing may occasionally be affected by customs, carrier schedules, weather, holidays, and other circumstances beyond our control.
Shipping Address
To help ensure a seamless delivery, please confirm that your shipping address is complete and accurate before placing your order. Address changes or corrections after shipment may result in delays or additional charges.
Undeliverable Shipments
If a shipment cannot be delivered or is sent back to us, we will be happy to assist with next steps. Once the order has been received back by The Durand®, any applicable refund will be processed, less shipping, duties, taxes, or carrier charges incurred.
For international orders, we kindly ask that recipients accept responsibility for any import charges not collected at checkout, as these charges cannot serve as the basis for a refund.
Delivery Assistance
Should your order arrive damaged or encounter an issue in transit, please contact us at info@thedurand.com with your order number. We will be pleased to assist you in resolving the matter as quickly as possible.
Please retain the product and original packaging until we have had the opportunity to assist you.
Holiday & Time-Sensitive Orders
We recommend placing holiday and time-sensitive orders as early as possible to ensure ample time for delivery. While every effort is made for timely arrival, delivery dates cannot be guaranteed.