Question 1

How is The Durand® different from a regular corkscrew or an ah-so opener?

Accepted Answer

A traditional corkscrew pulls a wine cork from its center, while an Ah-So grips its sides. The Durand® ingeniously combines both methods in a single elegant tool. Its proprietary two-part design secures and supports fragile corks, allowing them to be removed gently without breakage.

Question 2

What kinds of bottles and corks is it for?

Accepted Answer

The Durand® is designed for older, fragile natural corks in bottles with an inside neck opening of about 3/4 inch. It should not be used on bottles with narrower necks or on synthetic stoppers.

Question 3

How do I know my Durand® is genuine?

Accepted Answer

Each Durand® carries a unique authentication label with a QR code and a reference code. Scan the code or enter the reference code on our Authenticate page to verify authenticity. If purchased through a third-party marketplace, we strongly recommend authenticating your Durand® before first use.

Question 4

What comes in the box?

Accepted Answer

The Durand®, a reusable presentation box for preserving your cork, and easy-to-follow instructions printed inside the outer wrapper.

Question 5

Does The Durand® come with a warranty?

Accepted Answer

The Durand® includes a one-year limited warranty against defects in materials and workmanship. Complimentary extended coverage of up to three years is available. Purchases made directly through our website are automatically registered; purchases from an Authorized Durand® Reseller must be registered within 90 days. For details, visit our Extended Warranty page.

Question 6

What should I do if the cork is very old, dry or soaked through?

Accepted Answer

Work slowly. Even with the support The Durand® provides, very old or exceptionally fragile corks may require extra care. During the final stages of removal, gently support the cork with your fingers near the neck of the bottle to help ease it out intact.

Question 7

The blades are hard to get started. What am I doing wrong?

Accepted Answer

Insert the long blade first, followed by the short blade, on opposite sides of the stabilizer bar. Using the handle, gently rock the blades down alternately until the handle rests against the top of the stabilizer bar.

Question 8

Can The Durand® remove a cork that has already broken or slipped down into the neck?

Accepted Answer

No. The Durand® is designed to remove fragile corks intact; it is not intended to retrieve corks that have already broken or slipped into the neck of the bottle. If cork fragments fall into the wine, carefully decanting the wine through a fine wine strainer can help remove them.

Question 9

Will The Durand® work on every cork?

Accepted Answer

The Durand® has been extensively tested on even the most challenging corks and performs consistently. While no tool can guarantee successful removal of every cork, The Durand® is designed specifically for older, fragile natural corks in bottles with an inside neck opening of approximately ¾ inch.

Question 10

Can I sell The Durand® in my store?

Accepted Answer

We partner with select wine retailers, wineries and other businesses serving collectors and enthusiasts of fine and aged wines. Qualified businesses are invited to apply to become an Authorized Durand® Reseller.

Question 11

My Durand® arrived damaged or is not working as expected. What should I do?

Accepted Answer

Please contact us through our Product Support page with your purchase information and a description of the issue. A member of our team will be happy to assist you with next steps.

Question 12

Are the sheath and carrying case covered by a warranty?

Accepted Answer

Yes. Durand® leather accessories are covered by a six-month limited warranty against defects in materials and workmanship. Normal wear and the natural characteristics and aging of leather are not covered.

Question 13

I bought my Durand® from a retailer or marketplace. What should I do first?

Accepted Answer

First, authenticate your Durand® to confirm that it is genuine, then register it for extended warranty coverage. For questions concerning the original purchase, please contact the retailer directly.

Question 14

How do I register my Durand® for the extended warranty?

Accepted Answer

If purchased directly from The Durand®, your product is automatically registered. If purchased from an Authorized Durand® Reseller, register your Durand® online within 90 days of purchase to receive extended warranty coverage.

Question 15

What is the difference between the sheath and the carrying case?

Accepted Answer

The sheath is a fitted leather cover designed specifically to protect The Durand®. The carrying case offers additional room for The Durand® and other essential wine tools. Both are crafted from American Nappa leather and available in black or brown.

Question 16

To which destinations does The Durand® ship?

Accepted Answer

We ship throughout the United States and to many international destinations. Countries currently available for international shipping are shown at checkout.

Question 17

What are your shipping options and delivery times?

Accepted Answer

Destination	Option	Delivery time	Cost
Continental USA	UPS Standard	5–7 business days	Complimentary
Continental USA	UPS 2nd Day	2 business days	$25.00
Continental USA	UPS Overnight	1 business day	$60.00
Alaska, Hawaii	USPS Priority	3–5 business days	$20.00
Alaska, Hawaii	UPS 2nd Day	2 business days	$45.00
International	Best available international carrier	3–5 business days to the destination country, plus in-country delivery time	$45.00

Question 18

When will my order ship?

Accepted Answer

Orders received by 12:00 p.m. Eastern, Monday through Thursday, generally ship within 48 hours. Overnight orders received by 12:00 p.m. ship the same business day for delivery the next business day. Orders placed Friday through Sunday ship within two business days following the weekend.

Question 19

Do you ship internationally?

Accepted Answer

Yes. We ship to many international destinations; available countries are shown at checkout. International delivery times are estimates and may be affected by customs or carrier delays outside our control.

Question 20

Will I owe duties or taxes on an international order?

Accepted Answer

For most international destinations, applicable duties and taxes are collected at checkout, so no additional import charges are normally due upon delivery. Orders to the United Kingdom are an exception: UK customers are responsible for any applicable duties, VAT or other import charges assessed upon arrival.

Question 21

When should I order to receive my Durand® by the holidays?

Accepted Answer

Please see our Holiday Shipping Schedule for recommended order-by dates for U.S. and international delivery by December 24. Delivery dates are estimates and cannot be guaranteed.

Question 22

What if my shipment is delayed, lost or arrives damaged?

Accepted Answer

If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us promptly. We will work with you and the carrier to help resolve the issue. If your order arrives damaged, please retain the product and packaging, as photographs may be required.

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